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« Welcome, Freelance Switch Readers | Main | Connectivity UPDATE »

UPDATE to Connectivity UPDATE

DAY 16: "Hi. We went over two weeks without Internet or phone, and now the coverage is intermittent. "

"Okay, we'll have a tech confirm an appointment with a phone call."

"Don't call the landline. Because it's often out."

"Of course."

DAY 17: Voicemail check:

"This is an automatic reminder from Comcast. We are calling your home phone to confirm an appointment,but you have not answered the line. If you do not answer the phone when your tech attempts to contact you, your appointment will be canceled."

DAY 18: "Hi, this is Comcast. I was out working on your line the other day, and now the service center is telling me that you still have a problem?"

"Yes, the coverage comes and goes."

"Well, I've fixed it. You shouldn't be having any more problems, but I'll check back next week to make sure, okay? I'm canceling the appointment the national center has set for tomorrow."

I do not argue, for I am well and truly beaten, and do not care anymore.

DAY 19: "Hi, I'm here to fix the phone line?"

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Reader Comments (4)

Aww, MB! They just love to twirl you on the end of that little string, don't they? I have been in your shoes, and have yelled at the majority of West Coast Comcast employees. I think they put me on hold just to laugh at my misery. Hang in there! Are there any other providers you might be able to switch to?

August 4, 2008 | Unregistered CommenterChelsea

'Tis the problem, Chelsea. We're in the boonies (by DC standards) and Comcast rules the world.

August 4, 2008 | Unregistered CommenterMB

Ahh, it mainly rules here in the armpit of California, as well. At least people in the main offices on this coast fear my name and recognize my number on the caller ID now...wish it would help you!

August 4, 2008 | Unregistered CommenterChelsea

COMCAST IS THE DEVIL! I know of what I speak.
Many many zen, warm fuzzies to you for your continued debacle.
You woujld think that now that people are RUNNING to Verizon Fios, Comcast would shape up. Unfortunately, that does not appear to be the case. All of those big companies have the most craptacular customer service. I think we're going with Directv when we move - although that might require a landline, which we won't have. Decisions, decisions.

August 5, 2008 | Unregistered CommenterKris
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